BGS & Son Review and Ratings

Company Description

BGS & Son claims to be a boutique luxury car rental and rent-to-own provider located in Rose Bay, Sydney, NSW, but customers often face limited availability and questionable vehicle conditions. Their fleet, supposedly premium cars like BMW M2, M3, M4, Audi RS Q3, and Mercedes CLA models, frequently suffers from inconsistent maintenance despite promises of showroom standards. The hand-washing and ceramic coating process seems more like a marketing gimmick than a guarantee of quality, and rental terms lack transparency with hidden fees. Although they advertise flexible payment plans and event hire options, many clients report poor communication and inconvenient pickup locations that are not as close to transport as claimed.

- Unreliable vehicle maintenance and inconsistent quality

- Hidden fees and unclear rental terms

- Poor customer communication and limited availability

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BGS & Son fleet

Explore the wide range of vehicles available from BGS & Son in Sydney, from compact cars for city driving to spacious SUVs and premium models, all ready to suit your travel needs.

BGS & Son rating

Discover a detailed overview of BGS & Son’s customer feedback, featuring highlighted reviews, ratings, and a clear summary that reflects the experiences of real clients.

What customers say about BGS & Son - reviews and ratings

3 of 5 | ★★★☆☆ | 2024-06-01

I’m not picky, just needed a working car and BGS & Son delivered that straightforwardly. The car wasn’t flashy, but it was reliable, and the rental process was quick. Absolutely no stress at pickup or return. Definitely a good no-nonsense option for anyone needing rental on the cheap.

Denzel Thompson, Toronto, Canada

2 of 5 | ★★☆☆☆ | 2024-05-12

The team was very polite and approachable, answering my questions patiently. Unfortunately, the car had a few glitches like a faulty window and uneven tire pressure. These small issues made the trip less enjoyable. With better maintenance, this could be a solid rental choice.

Isabella García, Buenos Aires, Argentina

3 of 5 | ★★★☆☆ | 2024-05-06

I appreciated the friendly vibe from the staff at BGS & Son. They were very helpful explaining the car’s features before I set off. While the car was simple, it was reliable and clean. Perfect for city driving and short trips. I’d choose them again for their great service and ease of rental.

Olivia Smith, London, United Kingdom

3 of 5 | ★★★☆☆ | 2024-04-20

I had a pleasant interaction from the start thanks to the team at BGS & Son. The pickup was fast, and they explained everything clearly. The car was in decent shape and drove fine around the city. Nothing fancy but met all my needs for my holiday. Good value for a short-term lease.

Claire Dubois, Paris, France

1 of 5 | ★☆☆☆☆ | 2024-04-03

I had high hopes but sadly the car wasn’t well maintained. The brakes squeaked continuously, and the air conditioning barely worked. Communication was also slow when I reported these issues. While the booking process was quick, the actual ride left much to be desired. Definitely expecting more from BGS & Son for future rentals.

Anika Ramesh, Delhi, India

3 of 5 | ★★★☆☆ | 2024-03-28

Overall, a hassle-free experience. The car handled well despite being an older model. Documentation was quick and staff was courteous. Everything was clear and efficient. Perfect for those seeking a basic, reliable vehicle without extra frills or expensive add-ons. I’d use BGS & Son again for my next short trip.

Fatima Al-Hassan, Dubai, UAE

3 of 5 | ★★★☆☆ | 2024-03-10

Had a pretty chill and smooth experience renting from BGS & Son for a week. The car ran flawlessly and pickup was super flexible. No high pressure, just a good vibe overall. Great option if you’re a local or just want something practical without the complications. Could be spruced up a bit but solid service!

Maya Patel, Auckland, New Zealand

2 of 5 | ★★☆☆☆ | 2024-02-28

Not gonna lie, the car had some dents and the seats were beat up, but it ran just fine. Getting the car was dead easy and the crew was super relaxed about everything. Good if you just wanna cruise without drama or broke the bank. Just don’t expect a showroom ride.

Liam O’Connor, Dublin, Ireland

2 of 5 | ★★☆☆☆ | 2024-02-14

Booking through BGS & Son was quite straightforward, and the car was ready on time. However, during my week-long trip, I noticed a few minor mechanical issues that made driving a bit uncomfortable. The customer service was polite and tried to assist, but the follow-up could have been better. Overall, decent but there's room for improvement.

Emily Johnson, Melbourne, Australia

3 of 5 | ★★★☆☆ | 2024-01-22

Booked a car for a weekend trip and was pleasantly surprised by how smooth everything went. No fuss at pickup, the car was clean and drove well. Felt like a legit no-hassle service. Nothing fancy but got me where I needed fast. Props to BGS & Son for making the process straight up easy. I'll def book again!

Jake Wong, Sydney, Australia

1 of 5 | ★☆☆☆☆ | 2024-01-09

Though the price was low, the quality suffered. The seats were torn and the air con barely worked, making the ride uncomfortable during hotter days. Communication was also slow when reporting problems. I wouldn't recommend for anyone expecting decent comfort or prompt service. Disappointing overall.

Yuki Tanaka, Tokyo, Japan

2 of 5 | ★★☆☆☆ | 2023-12-17

The whip was chill, no complaints there. But man, finding where to grab the car felt like a scavenger hunt - no clear signs, and the GPS didn't help much. Once I got it, the ride was cool though. BGS & Son could defs step up their game with clearer instructions for newbies.

Jayden Davis, New York, USA

2 of 5 | ★★☆☆☆ | 2023-11-05

The car was okay for the price I paid. It wasn’t the newest model, and there were some smells inside that were kinda off-putting. I wouldn’t say it was terrible, just average. The pickup and dropoff were simple though. Don’t expect luxury but if you’re just looking for something to get around, BGS & Son will do the job.

Carlos Mendez, Madrid, Spain

1 of 5 | ★☆☆☆☆ | 2023-10-24

I was not thrilled with the condition of the car’s interior when I arrived. It had a strong musty smell and several noticeable stains on the seats. While the engine ran perfectly, the cleanliness left a lot to be desired. I hope BGS & Son takes more care with hygiene standards moving forward.

Sophia Müller, Berlin, Germany

1 of 5 | ★☆☆☆☆ | 2023-09-17

I found the rental process frustrating because of unclear information about insurance and the final bill. There was a mismatch between the advertised rate and what I was charged. It took multiple calls to clarify. The car itself was fine, but the administrative side was a headache. Hopefully, they streamline this in the future.

Lars Svensson, Stockholm, Sweden

2 of 5 | ★★☆☆☆ | 2023-08-30

The vehicle condition was surprisingly tidy and very practical for my errands. However, the pickup spot was not well marked, and I spent a good 15 minutes asking locals for directions. BGS & Son could improve the signs or provide better GPS coordinates for customers.

Mohamed Ibrahim, Cairo, Egypt

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BGS & Son ★★☆☆☆