GOLDCAR ★☆☆☆☆

https://goldcar-rent.com/ | +244 923464854

Company Description

Gold Car Limited (GOLDCAR), operating from Lobito and Luanda, Angola since 2013, is known as a car rental company with inconsistent service feedback. Although boasting a modern fleet and rental flexibility, some cars show insufficient upkeep and wear. Safety features including internal cameras and breathalyzers have triggered privacy and comfort concerns for clients. Airport transfers at Catumbela, Luanda, and Benguela airports suffer from varying availability, while customer service is sometimes described as slow or non-responsive. The company’s advertised “competitive prices” and “24-hour support” contrast with reports of concealed charges, waiting times, and limited roadside assistance.

  • - Fleet quality inconsistent; some vehicles outdated or poorly serviced
  • - Airport pickup prone to delays or no availability
  • - GPS and cameras considered intrusive by users
  • - Customer support criticized for delays in response
Rent a car from GOLDCAR
Address:
Cassai, Lobito, Benguela, Angola

GOLDCAR fleet

Explore the wide range of vehicles available from GOLDCAR in Benguela, from compact cars for city driving to spacious SUVs and premium models, all ready to suit your travel needs.

GOLDCAR rating

Discover a detailed overview of GOLDCAR’s customer feedback, featuring highlighted reviews, ratings, and a clear summary that reflects the experiences of real renters.

1.4
★☆☆☆☆
17 customer reviews
5 ★
0
4 ★
0
3 ★
0
2 ★
7
1 ★
10

Review Highlights

  • Car was not as described, left me disappointed and frustrated
  • Disappointing experience with Goldcar's customer service support
  • Not recommended: Hidden fees and overcomplicated processes at Goldcar

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What customers say about GOLDCAR - reviews and ratings

1 of 5 | ★☆☆☆☆ |

Seriously, I was treated like a nuisance the whole time. Long wait at pickup, fees that came out of nowhere, and staff who acted like I was wasting their time. Just avoid and save yourself the headache.

1 of 5 | ★☆☆☆☆ |

Communication with Goldcar was terrible. No timely updates and nobody answered my calls when I had issues. The vehicle was average but what disappointed me most was how unprofessional the support was during the rental process.

2 of 5 | ★★☆☆☆ |

Look, I just wanted a simple rental but ended up standing forever in lines and paying stuff that wasn’t in the quote. Not cool, Goldcar. Be upfront with your customers if you want repeat business.

1 of 5 | ★☆☆☆☆ |

The staff seemed uninterested and were quite brusque when I asked questions about the car. The whole process dragged on way too long, wasting precious vacation time. It did not feel welcoming at all. I will probably look elsewhere next time I need a rental.

1 of 5 | ★☆☆☆☆ |

I had high hopes for Goldcar after reading their advertising, but the customer service was a letdown. When I needed assistance regarding my booking, responses were slow and unhelpful. The whole process felt disorganized, which really spoiled the start of my trip. I expected better from a rental company claiming to offer smooth experiences.

1 of 5 | ★☆☆☆☆ |

I reserved a newer model but was given an older vehicle with scratches and issues that reduced my comfort and confidence. Reporting the condition to staff was awkward and did not improve the situation. I expected more professionalism.

2 of 5 | ★★☆☆☆ |

Like seriously, the queues were ridiculous and I was charged fees that weren’t mentioned when I booked. Staff didn’t explain anything clearly either. Overall, very frustrating experience that put a damper on my holiday vibes.

2 of 5 | ★★☆☆☆ |

Rented a car from Goldcar and it took way longer than expected to pick up. The fees weren’t fully clear upfront – ended up paying more than initially quoted. Communication was pretty poor, which made the whole experience stressful. Not the easiest rental company to deal with if you want a smooth, transparent process.

2 of 5 | ★★☆☆☆ |

From booking to handing back the car, everything felt overly complicated for no reason. No clear instructions and the staff seemed overwhelmed. Definitely not a smooth experience. Would not recommend for those who want quick and easy rentals.

1 of 5 | ★☆☆☆☆ |

From my experience, Goldcar personnel lacked patience and were quite rude, which spoiled my entire rental experience. The car itself was not well maintained and the whole thing was low-key stressful.

1 of 5 | ★☆☆☆☆ |

Man, I thought renting with Goldcar would be chill but nope! They hit me with all these random fees at pickup that weren’t mentioned before. Waiting in line was a nightmare too. Got me thinking twice before ever trying this company again. Wish they just kept things transparent and honest.

2 of 5 | ★★☆☆☆ |

My budget got blown because Goldcar didn’t disclose all the mandatory extra fees at booking. Also, the support team was slow to respond when I tried to clarify things. Not something I want to deal with again when renting a car.

1 of 5 | ★☆☆☆☆ |

The car I was assigned was far from clean and had several dents which had not been recorded properly. Reporting these issues was difficult, with staff barely acknowledging the problems. I expected a professional rental service but this was very disappointing overall.

2 of 5 | ★★☆☆☆ |

Booking seemed easy online but the collection was a nightmare with slow check-in and confusing policies about fuel and insurance. Staff gave conflicting info which made me feel uncertain about my rental cover.

2 of 5 | ★★☆☆☆ |

I hoped for a quick rental process, but Goldcar made it a headache with hidden charges popping up at various stages. The paperwork was confusing and took way longer than necessary. Definitely not a hassle-free experience, would advise travelers to check carefully before booking.

1 of 5 | ★☆☆☆☆ |

Had to argue about extra charges for damages I didn’t cause. The vehicle smelled musty and the brakes were noisy. Customer support was essentially non-existent when I raised concerns. Very disappointing rental experience that affected my travel plans.

1 of 5 | ★☆☆☆☆ |

The experience was poor from start to finish. The booking website promised a seamless service but the reality was different. The vehicle arrived late, and the staff did not assist properly with the documentation. Stressful and disappointing, not a company I would recommend.

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